Description

Claims Handler – Brokerage

Location: Twickenham / Hybrid 4 days Office Based

Salary: up to £45,000 + Benefits

A great opportunity to join one of the world’s fastest-growing, technology-enabled insurance brokerages. Since launching its UK retail division in 2021 through acquisition, this ambitious business has united a number of respected regional brokers under one brand.

Due to growth this broekrage are on the lookout for a Commercial Claims Handler with a sharp commercial mindset and a strong client focus. This is not just about processing claims – it’s about building trust, delivering value, and playing a key role in client retention and growth.

The Role:

You’ll handle a range of commercial claims (Property, Liability, Motor, PA/Travel, Business Interruption, Marine, Cyber and more) while actively supporting client relationships and identifying opportunities to enhance service and cover. You’ll be a vital link between the claims registered and insurance broking servicing teams – delivering fast, fair outcomes while helping to strengthen client loyalty.

What You’ll Do:

• Manage your own portfolio of commercial claims with a proactive, client-first approach.
• Communicate confidently with brokers, clients, and third parties to resolve claims quickly and fairly.
• Interpret policies to determine cover, negotiate settlements, and spot cross-sell/up-sell opportunities.
• Support account handlers and executives in demonstrating claims performance and value to clients.
• Help flag potential issues or trends that could lead to additional client needs or product offerings.
• Ensure a smooth, professional claims journey that reinforces client retention.

What We’re Looking For:

• Proven experience handling commercial insurance claims – insurer, broker, loss adjusting, inhouse claims teams
• A strong commercial focus and ability to contribute to client satisfaction and growth.
• Excellent communication and negotiation skills.
• Organised, analytical, and confident using claims systems and Microsoft Office.
• Insurance qualifications (Cert CII, Dip CII) or working towards them are a plus.

What’s on Offer:

• Competitive salary and performance bonus
• Pension and private medical cover
• Generous holiday package
• A supportive and growing business with real career development opportunities